FAQ

Delivery Method

We offer Express Delivery for your order.
  • Usually ship by DHL, UPS or FedEx. Normally you can get the dress in 7-14 bussiness days.
  • Express delivery costs are based on the weight of your order and the distance it is being shipped.
  • Some country or area we provide free shipping. If need to charge actual delivery rates that will calculated when the order is placed.

Delivery Time

Delivery time is affected by customs and global weather. If you need your order for a specific date, please contact our customer service before ordering to ensure we can meet your deadline. Please note: you may be required to pay customs fees in order to receive the package within your country.

Return Policy

  • Size issues are not within the scope of return and exchange. Only product quality issues are accepted for return and exchange. Please confirm size according to our size chart carefully, or contact our customer service for specific size recommendations.
  • Contact our customer service before processing a refund/exchange. And need to provide proof that the quality problem already occurred when you received the dress.
  • Returns and exchanges must be posted within 7 days upon receiving your order. Returns made after 7 days will not be accepted.
  • Return or exchange shipping fee is the responsibility of the customer. Delivery charges are also nonrefundable.
  • All returns must be received in their originally condition.

    Privacy Policy

    This privacy policy sets out how we use and protect any information that you provide us with when you use this website. Luscious Delia is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page periodically to ensure that you are happy with any changes.

    We require this information only to be able to provide a directory service for our web users and clients. We keep contact details of all our stockists so as to respond to them via email if necessary in connection with the arrangement we have in place with them and to fulfill the service we provide.

    NEED ASSISTANCE?

    We want you to love your purchases from Luscious Delia. If something isn't quite right with your order, our customer service manager is here to help! Get in touch with us at 

    • Retail customer service: chenlehong@lusciousdelia.com
    • Wholesale customer service: Yanghan@lusciousdelia.com

    We're committed to resolving any concerns promptly.